SHIPPING AND RETURNS
Our regular shipping price is $7. It will be charged once regardless how many items there are in your order.
All orders will be shipped with tracked airmail.
Our order handling time is 1-3 working days.
It depends on your location. Estimated shipping time is:
- USA, GB, Japan and most EU destinations – 2 weeks.
- Canada and Australia – up to 6 weeks.
Shipping time can increase throughout holiday time, especially Christmas and New Year.
It depends on where you live:
- US citizens will not have to pay any duties
- German and Israeli citizens most probably will have to pay customs duty
- for other countries we don’t have consistent information, please rely on your prior international online shopping experience
Yes, we do. Returns are accepted for whatever reason within 30 days since delivery, just contact us and we’ll guide you throughout return process. You can exchange your item within stated time as well.
If your order is not delivered within 1.5 months, we will either send you a replacement or refund you in full. The same applies to damaged items.
Yes, it is. Our sterling silver alloy contains 92,5% silver and 7,5% brass. Both of this metals are hypoallergenic.
It’s a copper alloy with nickel and zinc, often called nickel silver or German silver.
Every piece of jewelry has its own lifespan. As a rule of thumb, solid metal jewelry will stand up to much more wear and tear. Also it can be restored to near original condition through cleaning and polishing with rather aggressive chemicals, unfortunately this isn’t an option for plated jewelry. So, if you plan to wear your piece of jewelry once a week or less often, it’s safe to assume its lifespan will be around 5 years or greater, but if you’re going to wear it daily, you should consider buying solid metal version.
It depends. Everybody’s skin is different. If you’ve had this effect in the past, most probably you’ll have it with our brass jewelry as well.
Yes, we would gladly realize your idea in metal. Just send us an email describing in details what you want. It would be much easier for us to work if you attach some photo or sketch. Expected price is $200-$400 in sterling sivler depending on the complexity of design.
Yes, we do work with 585 gold, most of our products can be cast in gold. Please send us an inquiry and we will calculate the price for you. As a rule of thumb, you can expect the price to be 5 fold compared to sterling silver for lighter items (sub 10 grams) and 10-15 fold for heavier items.