Delivery & Returns

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CONTACT INFORMATION

Start with checking our FAQs where all most popular questions are already answered:

DELIVERY INFORMATION

How much will shipping cost?

Our regular shipping price for jewelry is $7. It will be charged once regardless how many items there are in your order.
All orders will be shipped with tracked airmail.

OK, order is placed, when will you ship?

Our order handling time is 1-3 working days.

How long will it take to receive my order?

It depends on your location. Estimated shipping time is:

  • USA, GB, Japan and most EU destinations – 2 weeks.
  • Canada and Australia – up to 6 weeks.

Shipping time can increase throughout holiday time, especially Christmas and New Year.

Will I have to pay customs and duties?

It depends on where you live:

  • US citizens will not have to pay any duties
  • German and Israeli citizens most probably will have to pay customs duty
  • for other countries we don’t have consistent information, please rely on your prior international online shopping experience

What if my order is lost or damaged during transportation?

If your order is not delivered within 1.5 months, we will either send you a replacement or refund you in full. The same applies to damaged items.

RETURNS INFORMATION

What's your return policy?

You can return your piece of jewelry for whatever reason within 30 days since delivery date.

How do I return my jewelry?

Just contact us and we will provide you with return shipping address. Please specify whether you want to receive a refund or exchange the item.

Who pays for return shipping?

If you’re returning jewelry because you changed your mind, you should pay for return shipping.
If your jewelry has some defect or it’s size is wrong, we’ll reimburse you as long as you ship it with the cheapest tracked service provided by your national post.

My ring is broken, will you replace it?

Please provide us with photos and describe what happened. If the ring was not abused, we will replace it even if you’re out of our 14 days return window.